Support

    We're here to help. Write to us and tell us what's happening.

    Email

    Questions about your account, payment, refunds or technical issues.

    [email protected]

    Partnerships

    Are you a streamer or content creator? Talk to us about the partner program.

    Become a partner
    Average response time: up to 24 business hours.

    Frequently asked questions

    The extension doesn't show up on the Web App

    Check that the extension is enabled at chrome://extensions and reload the Web App page (F5). If you use more than one browser profile, make sure the extension is installed in the right one and that you're signed in to Braza through the extension icon.

    My club isn't updating

    Sync happens automatically when you open the Web App with Braza. To force it, open your club (My Club). If it persists, sign out and back in to your Braza account through the extension icon or the app.

    The game didn't accept the solution

    Game updates can change SBC rules. Generate the solution again or try another formation. If it keeps happening, write to us with the challenge name.

    I paid and Premium didn't show up

    Premium is unlocked within 2 minutes, with a confirmation email. Close and reopen the app or reload the page. If it persists, write to us with your account email.

    How do I cancel my subscription?

    On the website, go to My account > Subscription > Cancel Subscription. On iPhone, cancel in Settings > [your name] > Subscriptions. Premium stays active until the end of the paid period, with no fees.

    Can I get a refund?

    Yes. Website purchases can be refunded within 7 days of purchase: send an email with the subject "Refund" and your account email. iPhone purchases are refunded by Apple.

    Does Braza ask for my EA password? Can I get banned?

    Braza never asks for or stores your EA password. It builds the squad and shows everything before submitting, and you confirm it. For batch submissions and pack opening, Braza performs the actions you turned on; that's why there is a submission safety meter that warns you before you submit too fast. Using third-party tools is each player's responsibility, and Braza is not responsible for actions taken by EA.